Last updated: 30-07-2025
Effective date: 01-07-2025

This Privacy Policy describes how SIA “A.U. Holding”, located at Brīvības iela 312‑11, Rīga,LV‑1006, Latvia (hereinafter “FixThatNow”), collects, uses, and discloses your personal information when you use our website and mobile application (the “Service”). By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

What data we collect

When you use FixThatNow to find cleaning companies or post jobs, we collect:

Contact details: name, email address, telephone number
Location details: zip code or address you provide to find local cleaners
Job details: description of the cleaning job (e.g. type and size of the building, frequency)
Account details: username and password
Communication details: messages you send through our in-app contact form
Usage details: pages you visit, searches you perform, and other interactions
We do not collect payment information, financial data, precise GPS tracking, or sensitive personal data.

How We Collect Information

Directly from you when you fill out forms, register an account, post a job, or contact customer service.
Automatically through cookies and similar technologies when you visit our Service.
From third parties you connect with (e.g. social login), only if you give permission for this.

How we use your data

We use your information to:
Matching handymen and cleaners
Facilitate communication between clients and cleaners
To improve and personalize the Service, such as search results and recommendations
Send transaction messages (e.g. “received new quote”)
Service performance analysis and monitoring
Prevent fraud and enforce our Terms of Use
Your data will only be used for other purposes with your express consent or when required by law.

Sharing your data

We do not sell or rent your personal information. We may share your information with:
Service providers who help us provide the Service (hosting, analytics); they may only use your data for that purpose.
Cleaners who respond to your job request so they can send you quotes.
Authorities to comply with legal obligations (e.g. court orders or fraud prevention).
Legal successors in the event of a merger or acquisition; your data may be transferred as a business asset.

Cookies and similar technologies

We use cookies, web beacons and similar tools to:
To remember your preferences
To analyze traffic and usage patterns
To provide basic security features
You can manage or block cookies through your browser settings. See our Cookie Policy for more information.

Retention period

We retain your personal data for as long as necessary for the purposes stated in this Privacy Policy:
Active accounts: until you delete your account or we terminate it for cause
Inactive accounts: maximum 2 years after your last login or job posting
Aggregated/anonymous details: indefinite time for analyses

Your privacy rights

Depending on applicable law, you may have the right to:
Request access to, correction or deletion of your personal data
To restrict or object to processing
To receive a copy of your data in a structured, commonly used and readable format
To withdraw consent for data processing to which you previously gave consent
To lodge a complaint with the supervisory authority
To exercise your rights, please contact us at info@fixthatnow.nl. We will respond within the statutory timeframes.

Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, modification, or destruction. While we strive for optimal security, we cannot offer an absolute guarantee.

Children

Our Service is not intended for children under the age of 16. We do not knowingly collect information from minors. If you believe we have inadvertently collected information from a child under 16, please contact us to have it deleted.

Changes to this policy

We may modify this Privacy Policy at any time. When we make a change, we will revise the "Last Updated" date. For material changes, we will notify you through the Service or by email. Your continued use after the effective date means you agree to the new version.

Contact

Privacy Officer
SIA “A.U. Holding”
Brīvības iela  312‑11, Rīga, LV‑1006, Latvia
E‑mail: info@fixthatnow.nl
Phone: +37120746455